Privacy Policy – Light Leak Productions

Last Updated: March 6, 2026

Light Leak Productions (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.lightleakproductions.com, contact us for video production services, or engage with our business.

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company name

• Project Information: Details about your video production needs, brief descriptions, timelines, budget

• Billing Information: Payment details processed through secure third-party providers

• Communication Data: Messages sent via contact forms, email, phone calls

Automatically Collected Information

When you visit our website, we may collect:

• Usage Data: IP address, browser type, pages visited, time spent, referring/exit pages

• Device Information: Operating system, screen resolution, unique device identifiers

• Cookies: Small files that store preferences and track site usage

2. How We Use Your Information

We use your personal data for the following purposes:

• To respond to inquiries and provide quotes for video production services

• To manage client projects from briefing through delivery

• To process payments and manage billing

• To send service updates, project milestones, and invoices

• To improve our website, services, and client experience

• To comply with legal obligations and protect our business interests

3. How We Share Your Information

We do not sell your personal data. We may share information with:

Service Providers: Third parties that help us operate our business, including:

• Payment processors (Stripe, PayPal)

• Email service providers (e.g., Mailchimp)

• Hosting providers and website analytics tools

• Video collaboration platforms (Frame.io, Dropbox)

Business Partners: With your consent, for co-productions or collaborative projects

Legal Requirements: When required by law, regulation, or legal process

4. Cookies and Tracking Technologies

Our site uses cookies for:

• Essential functionality (navigation, forms)

• Analytics (Google Analytics – anonymized)

• Preferences (remembering settings)

You can manage cookie preferences through your browser settings. Disabling cookies may limit site functionality.

5. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

• SSL encryption for data transmission

• Secure servers and access controls

• Regular security updates and monitoring

However, no online transmission is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We keep your personal data only as long as necessary:

• Client Projects: 7 years after project completion (for accounting/tax purposes)

• Inquiries: 2 years after last contact

• Website Analytics: 26 months (Google Analytics standard)

7. Your Rights

Depending on your location, you may have rights regarding your personal data:

• Access your information

• Correct inaccurate data

• Request deletion (subject to legal obligations)

• Object to or restrict processing

• Data portability

• Withdraw consent (where applicable)

To exercise these rights, email info@lightleakproductions.com.

8. International Data Transfers

Light Leak Productions operates from the UK. We may transfer data to service providers in the EU, UK, and US. Where required, we use Standard Contractual Clauses and ensure adequate safeguards.

9. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect data from children.

10. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Privacy Policy

We may update this policy. Significant changes will be posted on this page with an updated “Last Updated” date. Continued use after changes constitutes acceptance.

12. Contact Us

For questions about this Privacy Policy or your data:

Light Leak Productions
Email: info@lightleakproductions.com
www.lightleakproductions.com/contact